The Company Official is responsible for approving and managing account requests from other company employees or associates, such as service providers. This user ensures that all FMCSA Portal accounts for company users are accurate and up to date. Responsibilities include approving and deactivating accounts when users leave the company, as well as assigning appropriate roles and access.
Each USDOT# must have one designated Company Official. Once you have registered for a USDOT number, you will follow this guidance to establish your FMCSA Portal Account to access your current registration information and access the Registration menu to allow you to make changes to your FMCSA registration record.
Contact our support team. We can help you today.
Only Company Officials can approve/deny access for other company users.
You will need a USDOT Personal Identification Number (PIN). Allow 7-10 business days to receive it by mail. Request one online.
Continue to next steps below…
On the Login.gov website, if we made your USDOT you will need to Create an account and go through the steps to make a login and password. If you made your Own USDOT you may already have a Login.gov created from the beginning of your application. You will want to set up a verification process that works best for you.
Step 1: Under “Company User,” select “Company Employee or an Associate of a Company” then click Next:
Step 2: Enter your USDOT # in the provided field and click “Lookup.” You should see the message indicating there is not a company official registered. In the popup message below, click “OK.”
If you see a message indicating there is already a Company Official registered, you can register as an Associate of a Company. Otherwise, contact us for assistance.
Enter your USDOT PIN # If you do not have your USDOT PIN, you can request one be mailed here. Mail is currently the only way to request a PIN.
Under Available Roles, click on Portal Company Official and Add Role. Note: This role is only available to one person. If it is already taken it will not give you the option to add it.
Add a Reason for Request (New Account) and Click Next.
Step 3: Enter your Personal Information, the User ID field will be pre-populated with the Login.gov email. Select Next.
Step 4: Enter Work Information. Each required field has a red* beside it.
Step 5: On the last step, you will have the Rules of Behavior to read through. If you agree to the terms and conditions, check the 3 boxes below and click submit.
Company Official accounts are approved automatically by the system. The account should be approved immediately upon submission. If you are unable to access the account after creating, please contact us.
As a Company Official, you will have access to manage account requests from company employees or service providers. Use the “Account Management” option in the navigation bar.
To view and approve pending requests:
1. Login to your FMCSA Portal account.
2. Under Pending Account Requests, you will see a list of pending requests.
3. Click on the magnifying glass to open the request.
4. Review the User Details and pending Roles, ensuring the user requested access to “Modify Company Information” and “View Sensitive Company Information”.
5. If “View Sensitive Company Information” was not requested, select it from the Available Roles list and click Add Role. Otherwise, the user will receive an error message when attempting to update records.
6. When ready, you can either click on Approve Request to grant access or Deny Request to prevent access.
As a company officer you may assign or remove new access or roles to already registered users.
1. From the menu bar, select Account Management and Manage User Access
2. Search for the user by name or User ID (email address).
3. The user information should display under the “Results List.”
4. Click on the Magnifying glass to view the current access.
5. On the bottom half of the screen, you will see a list of Available Roles and Assigned Roles.
6. You can Add Roles from the Available Roles list or Remove Roles from the Approved Roles list.
7. Click Update Profile.
